Support customers on every channel they already use
Bring chat, social, and messaging apps together to provide a consistent support experience.
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Live Chat (website)
Let your customers reach out instantly from your website using our fully-featured live chat widget. Enhance engagement, speed up responses, and provide a smooth, professional experience directly on your site.
WhatsApp Business
WhatsApp Business is a messaging platform for companies to communicate with customers using the same app trusted by over 3 billion users worldwide. With more than 50 million businesses leveraging it, the platform enables fast, personal support, order updates, and notifications. Its high message-open rate (around 98%) makes it a powerful channel for customer engagement.
Facebook Messenger
Facebook Messenger is one of the world’s largest messaging platforms with around 1 billion+ monthly active users globally, making it a major channel for personal and business communication. Over 40 million businesses use Messenger to connect with customers, exchanging billions of messages each month and achieving high engagement rates compared with traditional channels like email. Its popularity and integration with Facebook Pages make it a key tool for support, marketing, and customer interactions worldwide.
Instagram DM
Instagram DMs, is the private messaging feature within Instagram — one of the world’s largest social platforms with about 3 billion monthly active users as of 2025. It’s a key way for people and businesses to communicate: around 150 million users message a business account each month, and many prefer the conversational, chat‑style interaction to traditional channels like email. Because Instagram is such a central place for social interaction and discovery, its messaging feature has become an important tool for customer engagement, support, and relationship building between brands and their audiences.
SMS (Twilio)
SMS (Short Message Service) is one of the most universal and widely used messaging channels, with over 5 billion people worldwide able to send and receive text messages. Businesses use SMS to deliver instant notifications, reminders, promotions, and customer support updates, with very high open rates — typically around 98 % within minutes of delivery. Its simplicity, reliability, and immediacy make SMS a powerful channel for reaching customers anywhere, even without internet access.
Telegram
Telegram is a major global messaging platform with over 1 billion monthly active users and around 450–500 million daily users, making it one of the most widely used messaging apps in the world. Known for its focus on privacy, speed, and group and channel communities, Telegram processes billions of messages daily and continues to grow rapidly across many regions.
Viber
Viber is a popular messaging and calling app with over 1 billion registered users and strong adoption in Europe, the Middle East, and parts of Asia. Businesses use Viber to send messages, updates, and support directly to customers, taking advantage of its high engagement and rich media features like images, stickers, and quick replies. Its broad global reach and easy‑to‑use interface make Viber a valuable channel for customer communication and notifications.
Line
LINE is a major messaging and communication platform especially popular in Japan and parts of Southeast Asia. It has tens of millions of monthly active users, with around 97 million monthly users in Japan alone where it’s the dominant messaging app used by a large majority of the population. Beyond basic text and voice messaging, LINE includes features like voice and video calls, stickers, social feeds, and integrated services such as payments and official business accounts, making it a versatile tool for both personal and business communication.
WeChat is a massively popular messaging and super‑app platform with around 1.4 billion monthly active users worldwide, making it one of the biggest social communication tools on the planet. It’s especially dominant in China but is also used globally for messaging, voice and video calls, payments, social media, and mini‑apps — making it far more than just a chat app.
Zalo
Zalo is Vietnam’s leading messaging and communication platform with around 79 million monthly active users and over 2 billion messages sent daily, making it one of the most widely used apps in the country. It’s deeply integrated into daily life in Vietnam and widely used by individuals and businesses for texting, calls, media sharing, and more, with high penetration and preference among users compared to other global chat apps.
API Channel
The API channel lets businesses connect any third-party messaging platform directly to their system, creating a fully unified communication hub. With this channel, you can integrate custom apps, niche chat platforms, or emerging messaging services, enabling customers to reach you wherever they are while keeping all conversations organized in a single dashboard. This flexibility ensures seamless support, automation, and consistent messaging across any channel your customers prefer.